Course Aim and Objectives: The aim of the course is to train the participants on listening objectively;

Having a positive attitude towards customers and how to get the respect of their
customers.

• Understanding Customer requirements
• Customer care
• Helping the Customer
• Learning from your Customers

Course contents:

• Strategic Workforce Planning
• Performance Management System
• Conflict Resolution and Employee Grievances
• Legal consideration in HRM

 

Target population:

• Managers
• Team Leaders
• Supervisors
• Any professionals who is managing or will manage people.

Course Aim and Objectives: The objective of practical HR training is to equip participants with the knowledge, skills, and practical experience necessary to excel in various aspects of HRM.

Course contents:

• Description of HR Operations
• Overview of HR Legal Parameters
• Managing employee grievances and mitigating violence at work
• Managing disciplinary process

 

Target population:

• HR Assistant
• HR Officers
• Admin Officers
• Business Owners
• Young graduate in HRM or Management

• Introduction
• HSE Management System
• Building a safety culture

• Life saving and personal survival
• Aim of life saving
• Priorities of a life saver
• Rescue principles
• Sequence of rescue
• Types of rescue
• Types of towing and when to use
• Causes of drowning
• The SAFE code
• Categories of drowning chain
• Rescue techniques (H.E.L.P, DRASBCD…)
• Pressure points and their location
• Dealing with hypothermia, hyperventilation, and cramps
• Ensuring effective communication during rescue
• Management of spinal and neck injuries

Practical session:

– How to rescue an active drowning victim
– Performing a rescue
– Performing a rear approach rescue
– Support the victim
– Tow the victim to shore (case of conscious and unconscious victim)
– Care for the victim
– CPR practice

• Evolution of regulations in the electrical field
• Electricity, General Notions and Electrical Installations
• Risks associated with electricity
• Voltage levels and zones/clearances with respect to electrical systems
• Works on electrical systems
• Electrical competency
• Protective Equipment
• Making an electrical system safe for work
• Documents applicable
• Risks associated with tools
• Conduct in case of fire or accident on or near electrical installations
• High voltage installations

• Electricity at work regulations
• Basic electrical principles
• Electrical power and units of measurement
• Safe isolation of electrical circuits
• Safe working practices
• Electrical test instrumentation
• Conventional circuit layout
• Basic first aid (related to electrical hazards)
• Electrical diagrams
• Cable and wiring system

• Introduction to safety in the use of chemicals
• What is toxicology
• Identification, classification and labeling of chemicals
• The chemical safety data sheet
• Transport and storage
• Organizing safety measures

• Introduction
• What is workplace ergonomics?
• Legislation – Ergonomics as per OSHA2005
• Common injuries
• Causes of back pain
• Anatomy of the spine
• Human Kinetics – Techniques of Safe Lifting
• Ergonomics/ Manual Handling Risk Assessment

• An introduction to scaffolds
• An Overview of the Occupational Safety and Health Regulations – Safety of Scaffolds and working at height
• Scaffoldings Terminologies
• An overview of all the scaffold components
• Scaffold Types: Introduction to the different types of scaffolds
• Principles of safe scaffolds erector and dismantling of scaffolds
• Tying Scaffolds to Structure
• Emergency Response/Rescue
• Principles of risk assessment; Hazards and Risk Recognition; The Process
• Practical Session

• Legislative and work place procedures
• Hazards associated with working at height
• Conduct and document a risk assessment
• Select, inspect and work within the limitations of portable ladders and platforms
• Safe working requirements for working with ladders, scaffolds, edge protection
• Selection and use of fall injury prevention systems
• Anchors and attachment devices
• Rescue Planning

Theory:
– Duties of forklift drivers
– Legal compliance with OSHA (Amendment) 2022
– Introduction to safe forklift operations
– Safe driving techniques
– Rules to safely start, stop and park the forklift
– Forklift technologies
– Loads and stability that affect forklift safety
– Verification at start and stop of the machine
– Preventive maintenance

Practical:
– Taking up duty on-board a forklift machine
– Operating an empty or loaded truck
– Lifting and setting down loads on/off the ground
– Storage and removal from various levels of a pallet rack
– Stacking and unpiling of loads
– Loading and unloading from a lorry
– Handling of different types of loads