Description
1. Developing Quality Customer Service Skills
Course Aim and Objectives: The aim of the course is to train the participants on listening objectively;
Having a positive attitude towards customers and how to get the respect of their
customers.
Course Contents:
- Understanding Customer requirements
- Customer care
- Helping the Customer
- Learning from your Customers
2. Human Resources Essentials for Non-HR Professionals
Course contents:
- Strategic Workforce Planning
- Performance Management System
- Conflict Resolution and Employee Grievances
- Legal consideration in HRM
Target population:
- Managers
- Team Leaders
- Supervisors
- Any professionals who is managing or will manage people.
3. Practical and Operational Approach to Human Resource Management
Course Aim and Objectives: The objective of practical HR training is to equip participants with the knowledge, skills, and practical experience necessary to excel in various aspects of HRM.
Course contents:
- Description of HR Operations
- Overview of HR Legal Parameters
- Managing employee grievances and mitigating violence at work
- Managing disciplinary process
Target population:
- HR Assistant
- HR Officers
- Admin Officers
- Business Owners
- Young graduate in HRM or Management
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